Guest Services Assistant

To maintain personal contact with guests and act as hotel ambassador to greet and communicating with guest at the lobby

- To be totally familiar with room amenities, layout, rate structure, outlets (e.g. operating hours, menu, prices), facilities and services offered in the hotel

- To be conversant with the Front Office computer program and its application and operation.

- To reply guest email inquiries within given timeframe

- Giving directions to attractions at LEGOLAND, Dubai Parks and Resorts as well as local tourist spots for entertainment, eatery, shopping and etc.

- To be able to recommend travel arrangements, can help guest make dining reservations.

- To be aware of activities and happenings in-house e.g. entertainment, promotions, conference locations, banquet, parties, etc.

- Maintain the 1 stop shop for all internal calls and enquiries, room assignment and guest email correspondence.

- To be aware of all arrivals and departures especially the VIP guests.

- To welcome as many guests as possible upon arrival at the hotel.

- To inspect rooms assigned to VIP guests so as to ensure that all requests for special arrangements are attended to. (e.g. fruits, special occasion set up if any & etc)

- To handle guest complaints or requests and liaise with the departments concerned to ensure immediate follow-up.

- To bid farewell to departing guests whenever possible.

- To make courtesy and follow up calls where needed to ensure highest guest satisfaction.

- To perform any other duties as may be directed by the Hotel Excellence and Guest Experience Manager.

- Be aware of Lost and Found procedures, at all times.

Health & Safety:

- To take reasonable care for the health and safety of himself and of other persons who may be affected through your work activities.

- To cooperate with and support the LEGOLAND Dubai Management to allow the business to fulfill its legal responsibilities through:

- Following reasonable instruction related to health & safety.

- Reporting dangerous situations or deficiencies in health & safety arrangements.

- To only use work equipment in accordance with training.

- To not interfere or misuse anything provided for the purposes for health & safety