Assistant Guest Services Manager

Responsibilities:
• To set a high example in regard to punctuality, appearance, courtesy, performance, attitude, leadership, guest relations, observance of the house rules, loyalty to Management and interdepartmental co-operation.
• To maintain open line of communication and co-ordination with related departments to ensure customers requests and complaints are handled effectively and efficiently.
• To reflect a cultural awareness of different nationalities with managing a fair and not discriminating approach.
• Is fully knowledgeable of all services and amenities available in the hotel.
• Adheres to health and Safety policies.
• Set example in grooming standards at all times.
• Is dedicated to assist in training of the Front Office Team to deliver excellence in all areas.
• To coordinate that all the Guest History files are well maintained by supervising maintenance of Guest History records and carrying out regular spot checks on the quality and usefulness of the information.
• Is point of contact to handle customer complaints and feedback according to Jumeirah standards.
• Assists the Guest Service Manager in daily allocation of VIP rooms and suites, and the set up of appropriate welcome amenities with the Front Office Admin team.
• Does spot checks on VIP arrival rooms with welcome amenities to ensure that the correct standard is maintained.
• Is second point of contact with organizers of delegations, incentive VIP groups and top VIPs checking-in to the hotel.
• Is coordinating groups: checks the room blockings in advance, arranges special check-in desk if applicable, is the contact person during the visit.
• Co-ordinates with the concerned department to ensure smooth departure and warm farewell of VIP guests.
Performs any other duties as may reasonably be requested by the management.