Operations Manager/ Team Manager

• Monitoring operations team responsiveness & ensuring overall client happiness.
  
• Liaise with multiple internal and external departments (Service & maintenance, PRO, Procurement, Disposal, Finance) on a daily basis.
  
• Define process; arrange training and implementation according to organizational needs.
  
• Meet relevant KPIs and assurance to team s productivity.
  
• Constantly review operating processes and conduct audit for teams across.
  
• Ensure all operational procedures are being followed which therefore ensure costs are controlled
  
• Must motivate, guide and support all relevant personnel in operations.
  
• Maintaining good level of discipline and service standards.
  
• Comply and implement procedures in line with company policies and procedures
  
• Continuously look for operational efficiencies and ensure optimum usage of existing resources and assets.
  
• Ability to communicate and interact with internal and external customers and senior management team.
  
• Write processes and operating procedures for new projects and events.
  
• Identify the talents within the team members and develop the right resources, optimum use of these resources and identify them for succession planning.
  
• Enhance operational capabilities and deliver services better, faster and efficiently.
  

Requirements

• Preferably a graduate in business administration.
  
• At least 5 years of experience being operations manager or supervisory role.
  
• Experience in fleet management and solutions.
  
• Aware of industry best practices, standards their impact on customer service levels.
  
• Professional written, verbal communication and interpersonal skills.
  
• Ability to thrive under pressure and work independently in a fast-paced environment.
  
• Solid organizational and time management skills.
  
• Preferably with a Valid UAE Driving License & owns a vehicle.