Enterprise Applications Manager

Responsibilities:

• Defining, agreeing and meeting SLA’s and KPI’s for enterprise applications

• Participate in Change Management Board

• Monitoring and reporting on enterprise applications

• Defining and governing best practice support processes

• Participate in departmental planning and strategy sessions as required

• Conducting Service Reviews with internal teams and suppliers

• Ensure operational metrics are measured, SLAs are met by the team and work towards improving on KPIs.

• Designing, implementing and supporting complex Enterprise Solutions to ensure the best in class systems and business processes are adopted for Careem to ensure we provide the best experience to all stakeholders.