Housekeeping Coordinator

Responsibilities:

Manage the Housekeeping office

Receive all incoming calls and respond accordingly

Allocate room and task lists to team members

Ensure keys are issued in line with security procedures

Log and store all lost property after each shift; send lost property to guests in line with procedures

Manage guest requests and enquiries immediately

Ensure all relevant guest information is communicated to Housekeepers

Carry out administrative and IT duties

Organise and control extra duties and special tasks

Report all necessary maintenance daily and log all jobs

Liaise with Reception and Guest Relations to ensure all information is communicated efficiently and promptly

Ensure that communication has been clear and consistent to all shifts

Control staff dry cleaning and guest laundry in and out of the department

Update system regularly to give maximum room return to the hotel/s active inventory

Handle emergencies if and when they occur in the department

Ensure all team members adhere to Health and Safety Regulations

Carry out any other reasonable task set by the Hotel’s Management