Guest Relations Agent

Responsibilities:
• As a Guest Relations Agent, you will be responsible for ensuring that all guests enjoy a positive and memorable experience.
• You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner.
• You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner.
• You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.