Digital Operations Manager

• Managing respective support teams across the Digital domain, leading on operational tasks and processes in the Digital product teams and manage expectations to / from stakeholders.
• Driving continuous improvement and heading up Problem Management in the Digital product team tasks and enforcing standard operating procedures.
• Reporting on your direct reports and teams' operational support performance and challenges (as well as opportunities) to the Head of Digital Technology and the Head of Technology Operations.
• Heading up Digital Application operational support and day to day ops management on an architectural level on our Digital product suite.
• Driving operational support requirements towards development and product management organizations working closely with Group Architecture and Engineering teams on devising roadmaps for the Digital operations domain.
• A strong problem solver, who takes initiatives on both process and solution improvements with the Product Managers particularly when it comes to Problem Management and solving deep routed issues in the Product stack.
• Verifying releases on an operational level such as stability and maintainability / support focusing on performance operations with the Product teams and QA / Engineering teams.
• Preparation of releases before live deployment.. Command and control at all times of incoming incidents, change requests, problems and in-depth root cause analysis.
• Undertake and deliver Service Transition and Operational Readiness for all product teams across the Digital Technology Domain.
• Documentation from an application operations perspective : knowledge base articles, operation manuals, deployment instructions, incident and problem notes.