Consulting Project Technical Director Telecom BSSOSS & Network Services

Oracle Communications helps network operators digital service providers and enterprises accelerate their move to the cloud modernize networks deliver customer-centric experiences and drive new revenue streams. Our portfolio spans core network cloud native solutions and business and operational support systems (BSS/OSS) enabling innovation in 5G IoT and beyond.

We are seeking a seasoned professional to join our team and drive mission-critical transformation initiatives within the telecommunications this role you will help customers leverage Oracle Communications robust suite of solutions delivering high-impact outcomes across BSS/OSS modernization cloud adoption and next-generation technologies. Your leadership strategic vision and ability to foster cross-functional collaboration will be essential in enabling our clients to achieve their business objectives and stay ahead in a rapidly evolving industry landscape.

What Youll Bring

• Experience of leading BSS/OSS Transformation programs/consulting engagements will be preferred

• Have a clear understanding of RACI and how it applies in the program(s) under execution

• Ability to work with cross-functional teams to establish and maintain our roadmap setting appropriate expectations and ensuring our product and services meet our high operational excellence standards

• Demonstrated ability to think broadly and strategically

• Superior verbal and written communication skills as well as presentation skills in English are critical for this role

• Judgment maturity negotiation/influence skills analytical skills and leadership skills

• Ability to work across and engage individuals and teams located across multiple geographies and or cultures

• Experience interacting with both business and IT/Technology staff at all levels including the executive level

• Solid analytical planning and interpersonal skills with an ability to handle competing demands

• Strong knowledge and understanding of business need with the ability to establish/maintain high level of customer trust and confidence

• 15-20 years of experience in Communications Consulting with at least 5 plus years in customer facing/engagement roles at leadership level

• At least 10 years of experience working in Middle East region

What Well offer you

• A competitive salary with exciting benefits

• Learning and development opportunities to advance your career

• An Employee Assistance Program to support your mental health

• Employee resource groups that champion our diverse communities

• An inclusive culture that celebrates what makes you unique

Career Level - IC5

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What Youll Do

• Provide leadership for Delivery engagements with an overall objective of driving customer happiness and Program success
• Participate in strategic and tactical planning for CS4I in the account
• Builds on-going customer relationships
• Onsite stake holder managementCIO IT/Transformation Director Operations Head and Business Heads (CCO CBO)
• Manage multiple stakeholders on projects - manage expectations alignment and communications with customers and stakeholders through cadenced meetings reports statuses reviews etc
• Point of escalation as per below layered escalation path: Project Manager->Program Director/Delivery lead->Consulting Account Director->Regional V
• Work collaboratively with Program Director & Solution Owner for the Delivery Track:
• Support Oracle delivery team in resolution of client dependencies/risks & getting crucial stake holder alignment/support
• Be the customer advocate with the program team to address customer concerns & identify workable solutions
• Timely & proactively report to Regional Head any key concerns that cannot be resolved with program team or with client
• Foster a positive team environment that promotes professionalism trust and accountability
• Setup alignment calls/mechanisms between various Oracle teams involved in the account
• Support Business development on Comms network/ apps opportunities
• Work cohesively with Oracle Consulting Sales Director to support the ongoing sales opportunities or help develop the sales pipeline in the account/country
• Periodically follow up on Milestone sign-offs invoicing & collections
• Work towards developing relationships with customer Finance procurement & Vendor Management teams
• Provide regular updates and insights on the account
• You are required to follow Oracles code of conduct
• Oracle strongly believes in promoting healthy work environment and expects all its employees to respect views of other Oracles employees clients and partners

Career Level - IC5