Technical Support Engineer

• Respond to technical customer requests in accordance with our SLAs and own them until resolution.
• Provide valuable customer feedback to the product team and identify opportunities for product improvements or solutions to common issues.
• Proactively identify, develop and maintain support knowledge documentation.
• As part of a global support team, working on establishing operational protocols and standards
• Working in an on-call environment

Would be great if you brought this to the role

• 2+ years of experience in a technical customer support role
• Experience in supporting and troubleshooting applications build on blockchain
• Excellent communication skills in English
• Deep understanding of L2 solution, L2 Transaction Lifecycle, along side of understanding Ethereum, web3 development, and the blockchain ecosystem
• Understanding key concepts of zkEVM and its ecosystem, especially zkRollup related technologies is highly desirable.
• Broad awareness and understanding of Web3 and DeFi, capability of translating technical concepts in the crypto space into simple terms
• Understanding and familiarity with web3 dev framework (Hardhat, Foundry, Remix, etc.)