Support Officer

• Work closely and collaboratively with the manager and staff as required.
• Provide technical support to the staff of the IIQAF.
• Maintain regular communication with the manager and staff.
• Develops code for customization of the software to meet the individual requirements of the IIQAF.
• Develops data analysis tools for the IIQAF.
• Manage and update the administrative tasks, documentation, records, systems, and procedures of the IIQAF.
• Providing and proofreading quality assurance documents before they are approved.
• Prepare and analyze reports and presentations.
• Provide helpdesk support and resolve technical issues.
• Handle queries and complaints from customers.
• Maintain and uphold the security and confidentiality of the client’s information.
• Monitor technological changes and staying up to date with the latest technologies.
  

Qualifications

• Bachelor’s Degree in Computer Science or related field.
• At least 3-5 years of experience as a support officer in a similar role.
• Excellent technical expertise and expertise in software development.
• Detailed understanding of databases and analytics.
• Proven track record of successful project management.
• Ability to manage multiple tasks under tight deadlines.
• Knowledge of the administrative procedures.
• Demonstrable problem-solving and troubleshooting skills.
• Outstanding communication and interpersonal skills.
• Efficient and organized in all tasks.
• Track record of delivering exceptional customer service.