Supervisor
Posted on :
28-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2670635
- Ensure correct grooming standards are followed at all times
- Responsible for the smooth operation of his/her specific Event
- Follow the Care Programme at all times
- Follow up on all financials, LQA, Forbes and TrustYou targets
- Is aware of the daily, monthly and yearly financial targets
- Actively contributes towards the achievement of financial targets
- All issues and negative guest feedback need to be properly reported on Glitch system
- Following up on opening and closing checklists
- Maintains the HACCP & FIFO standards as required by the regional governing body
- Handle financial procedures according to guidelines set by the finance department
- Responsible for linking all facets of service, cuisine and entertainment
- Assume the responsibility of daily operations
- Handles security incidents, guest complaints with confidence and in a professional manner
- Conducts daily briefings for all staff prior to commencement of shift
- Ensure all appropriate equipment is on hand for each service period
- In charge of training, grooming and selection of casual labour
- Should be creative, confident and prepared to think outside of the box
- Following the personal development plan set by the corporate office
- Ensure the operational inventory is always accounted for and in immaculate condition
- Ensure all banquet venues are maintained at the highest levels
- Create opportunities for upselling products
- Develop the Banquets team to strive for excellence
- Creates an efficient rostering system
- Inspires heartists to create a flow of new and 'improved' ideas
- Follow Hotel Evacuation Policy in case of an Emergency
- Ensure awareness and delivers the optimum levels of service and guest satisfaction
- Establish and maintain effective communication across all divisions
- Lead by example through a passionate, hands on approach
- Assist with collecting information for the monthly P&L review
Employment Type
Full Time
Department / Functional Area
Key Skills
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