SPA Reception Coordinator
Posted on :
18-01-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2461278
- Answer the phone promptly and use the guest’s name throughout the phone conversation
- Acknowledge and greet everyone who enters and leaves spa failities
- Handle guests’ questions and concerns professionally and courteously
- Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
- Be responsible for scheduling tours, spa day packages, treatments and personal training
- Carry out spa tours and spa consultations with guests and members, giving personalized advice and promote facilities, treatments and products
- Be responsible for the sale of gift vouchers and their redemption
- Be responsible for pre and post treatment advice for clients when booking appointments
- Be responsible for stating important contraindications when booking appointments
- Schedule bookings for the members and guests to the required standard
- Ensure that all new clients fill in a spa consultation card and keep this record updated with current information
- Ensure that all spa reception areas are maintained to high standards of cleanliness
- Ensure that all equipment is serviced as part of a preventative maintenance program
- Be responsible for achieving retail sales
- Be responsible for processing bill payments and receipts
Employment Type
Full Time
Department / Functional Area
Key Skills
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