Service Engineer
Posted on :
20-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2417586
- Performing advanced maintenance tasks in accordance with customer requirements
- Providing recommendations to the customer on product or solution, enhancements, and system health checks
- Performing and leading service projects and taking ownership of customer co-ordination.
- Providing resolution of complex technical issues and resolving Customer disruptions
- Providing technical expertise for products and services to support Customers, Emerson operation teams and Sales / Proposal teams.
- Perform on-site services such as Modification works (eMOCs), Troubleshooting, support Emergency On-call, Site Evaluation Services and Basic to Advanced Cybersecurity Assessment.
- Mentoring Service Engineers and Technicians
- Leading a team of service engineers as required and lead assigned installed-base Maintenance executions.
- Recognize and accept HSE Roles & Responsibilities as defined in Emerson's Company Policy and Procedures
- Finish all assigned Technical Trainings and Safety Trainings for Personal Development on priority-basis and to secure Professional to Expert Certifications.
- Be aware about the latest updates, KBAs and new features in DeltaV control system and Cybersecurity products.
- Provide technical expertise for products and services to support customers in diagnostics and troubleshooting of complex technical issues escalating / collaborating with Emerson GSC and Product Engineering to help resolve product issues.
Employment Type
Full Time
Department / Functional Area
Key Skills
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