Senior Sales Manager - Luxury Hotels - Confidential

A hotel sales manager networks with potential clients manages large accounts works to maintain a loyal customer base and oversees hotel sales and marketing strategies.

Job Responsibilities:

• Analyse local market trends and competitor activity to identify business leads.
• Analyse current client base or target market for the hotel.
• Devise new ways to expand that client base.
• Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams.
• Develop promotional and advertising materials for the hotel.
• Oversee distribution of marketing materials.
• Reaches out to organizations and businesses that might require a hotel for conferences and events.
• Meets with representatives from these companies to explain the hotels merits and amenities.

Job Responsibilities 2:

• Networks with wedding planners and special event planners to encourage hotel bookings.
• Design and advertise special group rates and packages to increase larger bookings. Prepare company contracts for the hotel in accordance with current business and pricing conditions.
• Negotiate room rates/packages with corporate clients.
• Overcome hesitations of clients to close a sale. Answer customer query in a prompt and professional manner.
• Manages accounts of highprofile clients.
• Processes payments and applies discounts as necessary.
• Addresses and resolves any issues or complaints regarding sales or marketing.
• Ensures that guests are enjoying their stay at the hotel and that large group needs are met.
• Maintains positive relationships with clients to encourage repeat and recurring business.
• Work within current business strategies and recognizing potential opportunities.
• Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong comprehensive sales programs.
• Manage staff performance in compliance with company policies and procedures.