manage and motivate a team to increase sales and ensure efficiency
manage stock levels and make key decisions about stock control
analyse sales figures and forecast future sales
analyse and interpret trends to facilitate planning
use information technology to record sales figures, analyse data and forward plan
deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews
provide or organise training and development
ensure standards for quality, customer service and health and safety are met
resolve health and safety, legal and security issues
respond to customer complaints and comments
organise special promotions, displays and events
attend and chair meetings
update colleagues on business performance, new initiatives and other pertinent issues
tour the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues
deal with sales, as and when required
maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what competitors are doing
initiate changes to improve the business, such as revising opening hours to ensure the store can compete effectively in the local market
promote the organisation locally by liaising with local newspapers and the community in general
deal with other aspects of the business, such as customer service, finance, human resources, information technology, logistics or marketing - whether you need to do this will depend on the size of the store.
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