Partner Optimization Specialist

Who are WebBeds?

WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.

Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking.

WebBeds is a subsidiary of Webjet Limited (ASX: WEB) an ASX 200 listed company operating a global digital travel business.

About UHI

UHI is the leading provider of inbound tourism services in Saudi Arabia, specializing in the simplification of the Umrah journey and the booking process for travellers. We offer a comprehensive range of services, including visa assistance, hotel reservations, meet and greet services, transportation, and sightseeing tours.

Our extensive partnerships with top hotels in the Kingdom of Saudi Arabia, along with our global distribution network, allow us to offer the best deals and packages for travellers visiting the country. In addition to religious travel, we also offer a wide range of leisure and tourism options for our customers to enjoy before or after their spiritual visit.

We are committed to promoting Saudi Arabia as a premier destination for tourism and are aligned with the Kingdom's vision to welcome 30 million tourists by 2030. As part of the WebBeds group, we have over 40 years of experience in the B2B travel industry and the financial support of the Webjet group with a global annual turnover in excess of AUD 3.5 billion. Our team of over 1,800 travel professionals provides an unrivalled level of service to more than 20,000 travel companies worldwide.

Find out more about the UHI business at

What makes us stand out?

• We are a wholesale global travel organisation
• We have 1500+ people speaking 50+ languages in 120+ cites across 50+ countries
• We partner with over 430,000 properties in more than 15,000 destinations
• We work with more than 44,000 travel companies in 139 source markets
• We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking

What will you do on your journey with UHI?

Join UHI on a journey to revolutionize the travel industry! UHI is a leading B2B travel company in Saudi Arabia, providing hotels, transportation, and packages. Our cutting-edge online platform enables easy access to more than 1000 hotels in Saudi Arabia and 300000 Hotels worldwide, with the capability to create tailored packages for groups, events, MICE, and itineraries.

Our mission is to be the leading Saudi product solutions provider for B2B clients and suppliers in Saudi Arabia. We are committed to providing innovative solutions that create value for our customers. We strive to stay at the forefront of the industry, using the latest tools and techniques to build a platform and product portfolio that meets the needs of our supply partners and customers.

Our teams consist of talented individuals from across the business, including Product Managers, Account Managers, Software Engineers, Marketing Managers and support staff. We are committed to fostering a strong team culture that encourages creativity, collaboration, and innovation. We are looking for individuals who share our passion for delivering exceptional value to our customers and who are excited to join us on our journey to reshape the travel industry in Saudi Arabia.

How you will make an impact?

The Partner Optimization Specialist role is to support the business needs by assisting with the onboarding and integration process for new Customers and analysing and optimizing existing key API Customer integrations.

• Technical Support & Relationship Management: You will own the partner onboarding and technical optimization of key API Accounts. Additionally, you will be the technical point of contact for diagnosing issues with supplier & customer integrations and answering support questions from both internal and external parties.
• Improve Partner Performance: You will optimize our portfolio of key accounts through focussed analysis and experimentation to help WebBeds grow. This is mainly driven by reviewing partner technical performance (including error rate, mapping, traffic), understanding the opportunities and proposing relevant solutions.
• New business onboarding You will work with the customer s team, sales managers, and technology team to integrate new customers and support & maintain current integrations. You will oversee analysing and defining the requirements, translating them into functional requirements for the development team. You will own the implementation until the customer has been integrated and provide ongoing support, testing and troubleshooting the integration (s).

Key Responsibilities:

• Assist customers technical requests and take care of any technical issues.
• Keep track of key account metrics (Search Traffic, Errors, Search KPI`s)
• Review customer/supplier mappings
• Review customer pricing and account configurations and propose adjustments where needed.
• Take initiatives in identifying growth opportunities.
• Build strong customer relationships, especially with key customer stakeholders and internal teams.
• Communicate the progress to both internal and external stakeholders.
• Collaborate with our team to achieve sustainable growth.

The skills we would love to see in your suitcase!

A proven Technical Account Management track record or other relevant experience managing multiple key customers & suppliers.

• Critical thinker with a data-driven decision-making mentality that ll allow you to draw insights and tell a compelling story to improve partners' performance and relationships.
• Team player with good time-management skills
• Great interpersonal and communication skills
• Experience and strong knowledge of Microsoft Office
• 2+ years of experience in Travel Industry is a must.
• Technical background and API, XML, SQL, and PowerBI knowledge is a plus.
• Proficiency in the English language is a must, Arabic a plus.
• Analytical Skills: The ability to analyse complex data and translate it into actionable insights is crucial for this role as it involves creating and managing reports that drive business decisions.
• Problem-solving: The candidate should be able to identify and solve problems as they arise, as this role involves managing complex reporting and automation processes.
• Results-driven: The candidate should be motivated by achieving results and focused on implementing solutions that enhance business efficiency.
• Attention to detail: The candidate should have a keen eye for detail and be able to spot discrepancies or errors in data to ensure that reports and automations are accurate and optimized.
• Team player: The candidate should be a team player and able to work collaboratively with cross-functional teams, including development, business units, and IT, to drive sustainable growth and build strong internal relationships.

Why Join UHI

UHI is part of the WebBeds Group; The world s fastest-growing and second-largest business to business (B2B) accommodation provider to the travel industry.

UHI is the leading provider of inbound tourism services in Saudi Arabia, specializing in the simplification of the Umrah journey and the booking process for travellers. We offer a comprehensive range of services, including visa assistance, hotel reservations, meet and greet services, transportation, and sightseeing tours.

Our extensive partnerships with top hotels in the Kingdom of Saudi Arabia, along with our global distribution network, allow us to offer the best deals and packages for travellers visiting the country. In addition to religious travel, we also offer a wide range of leisure and tourism options for our customers to enjoy before or after their spiritual visit.

We are committed to promoting Saudi Arabia as a premier destination for tourism and are aligned with the Kingdom's vision to welcome 30 million tourists by 2030. As part of the WebBeds group, we have over 40 years of experience in the B2B travel industry and the financial support of the Webjet group with a global annual turnover in excess of AUD 3.5 billion. Our team of over 1,800 travel professionals provides an unrivalled level of service to more than 20,000 travel companies worldwide.

Find out more about the UHI business at