Operations Manager

• Oversee and manage the day-to-day operations of the entire hotel and restaurant, ensuring seamless and efficient functioning.
• Provide leadership and guidance to staff members to maintain high standards of guest service, employee satisfaction, and operational excellence.
• Develop and implement strategies to enhance guest experiences, optimize operational efficiency, and drive revenue growth.
• Collaborate and lead various departments, such as guest services, housekeeping, food and beverage, and maintenance, to ensure cohesive operations.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
• Input into budgets, expenses, and financial performance, offering solutions to maximize profitability and cost control.
• Oversee staff training and development programs to ensure a skilled and motivated workforce.
• Maintain compliance with industry regulations, health and safety standards, and company policies.
• Address and resolve guest concerns and operational issues promptly and effectively.
• Foster a positive work environment, promote teamwork, and uphold the Company's brand image and values.

Sound like you? To apply, you need to be/have:

• Proven experience in hotel operations management or a similar role within the hospitality industry.
• Strong leadership and interpersonal skills, with the ability to motivate and manage diverse teams.
• Excellent problem-solving and decision-making abilities, even under pressure.
• Solid understanding of financial management and budgeting principles.
• Exceptional communication skills, both written and verbal.
• Bachelor's degree in Hospitality Management or a related field is an advantage.
• Knowledge of local regulations and industry trends is a plus.