Operations Management

• Ensure efficient delivery of BTSS services in
• Management of operational risk and control utilizing key performance indicators and service excellence and continuous Process Improvement techniques and identify weakness areas require corrections as
• Continuous development and improvement of operational performance and output including efficiency, service quality and value for
• Regular interface with senior country management including the CCO, SCOO and various Business Heads as part of the country senior management
• Building and maintaining strong relationships and dialogue with key internal clients to ensure that services provided are customer centric and continually adapted to the changing needs of the
• Service delivery and operational management (performance analysis, reporting & metrics issue management, innovation, change management and continuous performance improvement).
• Management of significant outsourced operations including