Drive top-line performance in line with business plan generated from current and new products and services.
Prepare sales plan to create awareness and visibility for COMPANY among stakeholders at a national and international level.
Monitor and track the number of new listings on COMPANY and identify intervention to bring new listings across all products.
Ensure creation of a database of customers under various categories Ensure segmentation of the target customers by appropriate parameters.
Analyze annual customer survey results and plan interventions to enhance quality of service provided by all COMPANY depts.
Supervise the process of organizing various events on a periodic basis targeted towards specific groups Guide the team in ascertaining the eligibility of various customers to be invited for the seminars / conferences
Coordinate with the communication team to design the invites, posters and undertake any media planning.
Ensure participation by sending timely invites to the targeted customers and follow-up with them on a regular basis.
Guide the team to prepare proposals and presentations emphasizing the benefits of engaging with COMPANY and provide product education to all key customer groups.
Make pitch presentations, conduct meetings and follow-up with targeted companies on a proactive and regular basis.
Manage relationship with all key customers and ensure COMPANY is a preferred trading platform vis- -vis other exchange.
Promote COMPANY as the designated exchange for listing of major IPOs as well as other small and medium scale companies.Undertake brand positioning for COMPANY as a well-regulated and transparent trading platform
Ensure timely update of the customers database
Drive issue resolution of key customers through internal teams
Requirements
Qualifications and Experience
Bachelors Degree in Business Administration / Management or equivalent discipline
Must have 10 years of experience in a similar role preferably in the financial/customer service industry with minimum of experience in handling sales and account management roles
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