Hotel Duty Manager

- Have a minimum of one (1) year of experience handling a similar role. - Prior experience working with PMS. - Fluency in English is compulsory. • *Key Job Responsibilities**: - Familiarity with all Front Desk and guest booking functions. - Provides the Front Office Manager and Site Operation Manager with a summary of activities and operations during the shift by preparing a daily written logbook. - Ensures guests’ satisfaction by resolving and taking appropriate actions on all guests’ complaints. - Calls the Site Operation Manager and concerned Head of Departments without delay for any fire, bomb threat, burglary, or death that has occurred on the premises. - Calls the Front Office Manager, Site Operation Manager in case of a guest accident. - Maintains property’s level of cleanliness and sanitation (hygiene) in accordance with company standards by conducting inspections and taking appropriate action. - Provide friendly and courteous service to guests and respond promptly to all requests in our scope of work. - Resolve guests’ complaints & requests and liaises with the concerned departments. - Be familiar with the operational procedures. - Participate in regular meetings and briefings as scheduled. - Understand and abide by all safety rules, emergency procedures, and fire prevention regulations. - Participate in any scheduled training for the related department. - Ensures procedures for the safety and security of guest belongings (e.g., lockers, left luggage, etc.) are efficiently followed. - Report to duty punctually wearing the correct uniform. - Maintain a high standard of personal appearance and hygiene. - Carry out other duties as assigned. - Responsible for Handover and decommissioning. - Responsible for the proper Key handling. - Responsible for proper room allocation