Guest Service Specialist

We are dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won t be bored as long as you are prepared for a challenge and want to build something great.

You will report to the Head of Enterprise Clients.

Your responsibilities will include:

Drive operational performance throughout the supply chain and 3 PLs in accordance with agreed KPI s

Attain budget targets for costs in accordance with forecast.

Identify and project manage process improvements

Conduct root cause analysis on system behaviour and compare to business requirements

Drive technology improvements in the logistics process through an in-depth knowledge of the current technology and systems

Building and maintaining sustainable business relationships amongst stakeholders

Understand client requirements and translate these into technology and process changes.

Implement operational and system changes where required

Conduct viability analysis on client requirements and improvement initiatives and drive completion with the assistance of relevant tech teams.

Manage additional business requirements as needed

Requirements

Competencies/Skills:

Project management

Knowledge of P&L basics

Knowledge of logistics and transport

Pro-active, takes own initiative

Adaptable to change

Able to prioritise and work under pressure

Very organized and professional at all times

Attention to detail

Assertive

Dynamic & energetic

Excellent communication skills both verbal and written

High business acumen

Ability to liaise with stakeholders on senior levels

Conceptual thinking

Influencing

Learning orientation

Learning agility & adaptability

Customer service orientated

Qualifications:

Degree in Logistics, Business, Supply Chain, Engineering or related fields

Strong analytical background

Experience in a corporate or banking environment

Account management experience required