Franchise Hotel - Telephone Operator

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

About Us

At Crowne Plaza®, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them we need you to display of Brand Service Behaviors- Dare to Connect:

• Dare to make the first move
• Adapt to the moment
• Relate to the business
• Enable quality downtime
  

Your day to day

Telephone Operator Role Purpose

The purpose of a telephone operator is to provide customer service to customers through the telephone by taking

incoming calls, responding to inquiries, troubleshooting problems and providing information. They are also responsible

for transferring calls to the appropriate departments, taking messages and providing general customer service.

Answer incoming calls and provide callers with the requested information

Handle customer inquiries and complaints in a polite and professional manner

Transfer calls to appropriate personnel or departments

Assist customers in placing orders

Take messages and forward them to the relevant parties

Maintain records of customer interactions and transactions

Ensure customers' satisfaction by providing accurate information in a timely manner

Follow communication procedures and standards.

Telephone Operator Requirements

Excellent customer service skills

Good communication skills

Ability to handle customer enquiries in a polite and professional manner

Ability to work with a team.

Ability to work under pressure

Telephone Operator Skill.

Excellent communication and customer service skills

Ability to multitask and work well under pressure.

Good problem-solving skills.

Knowledge of telephone systems and computer systems

What We Need From You

Work experience on the same position.

Arabic speaker is an advantage...

What We Offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.