Food Beverage Administrative Assistant

Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described.

• Handles all customers complaints and inquiries in a courteous and efficient manner in accordance with Rosewood policy
• Maintains and administer appropriate and logical filing systems for any data within the F&B Administration department in accordance with appropriate policy and applicable laws
• Takes messages and ensures communication is effective & passed on to F&B Management with correct information.
• Ensures all F&B related standards are recorded in SOP’s which are to be kept up to date in a manner that improves service quality and consistency throughout the division.
• Hosts guests at the outlets when required.
• Takes care of F&B mailing and provide relevant correspondence with Guest queries.
• Is the first point of contact for all non-outlet specific enquiries, channel relevant information to the appropriate manager and follow up if necessary.
• Pulls trace files on a daily basis and give to F&B Management in the morning.
• Distributes memorandums assigned by the DOFB/ADOFB to the relevant parties.
• Maintains good working relationships with all non-F&B departments especially Front Office, Purchasing, Accounts and Talent & Culture.
• Is familiar with the operation, ongoing promotions and events as well as associate movements.
• Performs related day, evening duties and special project as assigned by DOFB.
• Performs daily basis Service related Task to ensure best communication with Guest.
• Participate and assist F&B Management in all meetings relevant to the Department including sending agendas, taking and distributing minutes as well as booking rooms and sending and tracking of invitations.
• Assists the F&B management team with the timely completion of appraisals, departmental discoveries and ITP’s by providing accurate tracking information and follow up.
• Liaise with Front Office and prepare Guest Preferences Report for F&B and Executive Chef.
• Brings great support to the F&B Team and emphasizes pro-activeness within the Department
• Ensure compliance of brand standards
• Strive to achieve departmental targets
• Ensure cleanliness of work areas
• Be environmentally