Finance and Administration Manager

IT Support Specialist

Description:

The IT Support Specialist will be responsible for providing technical support to attorneys and staff. This is an on-site position that supports all PCs, phones, AV equipment, IT peripherals and IT Infrastructure in the office. The position reports to an IT Support Manager.

Key Responsibilities Include:

• Support all PCs, phones, IT peripherals and IT infrastructure in the office
  
• Document work in IT incident ticketing system thoroughly
  
• Provide support to incidents that are escalated from IT Technicians or the Service Desk
  
• Provide technical support during events, conferences and meetings, on site and off site as needed
  
• Support office administration activities, projects and priorities as assigned
  
• Participate with internal IT groups during projects and activities
  
• Respond to power, HVAC, network and other outages, planned and unplanned in the office
  
• Special projects and duties as assigned
  

Qualifications:

• 3+ years Corporate Environment
  
• 3+ years Technical Support Experience
  
• Experience using and supporting Microsoft Windows 10, Microsoft Office Suite, especially Outlook and Word
  
• Experience supporting and troubleshooting Cisco VoIP phone and voicemail system
  
• Experience supporting and troubleshooting web conferencing - especially Zoom and Microsoft Teams
  
• Experience using and supporting Apple and Android mobile devices and OSes
  
• Experience configuring and supporting printers and multifunction devices
  
• Experience using ServiceNow to log IT Incidents
  
• Network troubleshooting knowledge
  
• General experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues.)
  
• Experience supporting and troubleshooting audio-visual equipment
  
• Strong customer service orientation, with a can-do attitude and follow-through skills
  
• Possess analytical and problem solving skills
  
• Work well with others in a team environment requiring minimal supervision
  
• Strong overall written and oral communication skills
  
• Ability to effectively contribute to project documentation
  
• Ability to contribute and positively impact internal specialty support team or a major project
  
• Capable of traveling for business and working in different sites independently
  
• Capable of lifting and moving equipment weighing as much as 50 lbs.
  
• Ability to work onsite at office
  

Minimum Education:

• Bachelor s degree
  
• IT Certifications (ITIL Foundations, A+, etc .) or demonstrated equivalent experience