External Affairs Manager

• 3-6 years of experience in account management role in a mid to large digital marketing agency in India
• Must have worked with renowned and large national brands/clients
• Should have been a part of website design/development projects, SEO, paid campaigns on Google/FB and Social media projects
• Exposure to digital marketing projects in functional team or client servicing team
• Should have been a part of new business pitches as well
• Excellent in written and verbal English communication
• Age: Less than 32 Yrs
• Bachelors or Masters in business studies will be preferred

1. Strategic
2. Receive medium - large client briefs and decode them with the team
3. Review client briefs received & decoded by functional teams
4. Communication & Coordination
5. Regular touch-base calls and meetings with clients to provide updates, collect feedback, build relationship , understand client s strategic / growth plans and identify upsell opportunities
6. Daily communication with clients to provide updates and collect feedback
7. Ensure timely and prompt action (by the team) basis client feedback
8. Ensure timely and proactive response to client emails (by self and by team)
9. Review accuracy and completeness of information to be shared with functional teams
10. Coordinate with functional teams to ensure timely, accurate and complete delivery of client work
11. Account Management
12. Brainstorm with relevant teams for client pitches and execution of briefs
13. Ensure accurate referencing and industry benchmarking by the team
14. Review all work going on across channels for assigned business accounts
15. Review & vet presentations created (by the team) for client meetings, internal
16. Vendor management for outsourced work
17. Pitch new concepts to existing clients, based on specifically identified needs of the client
18. Industry benchmarking basis in the competitor analysis process. Identify process improvements, new potential offerings and internal training needs basis the same
19. Reports
20. Ensure timely collection of data and inputs from functional teams for the purpose of client reporting on daily, weekly and monthly
21. Review reports created by functional teams for SEO, Social media management, Website Development projects, Paid Ads management and more
22. Finance
23. Raise all financial paperwork to clients and review those raised by vendors
24. Helps finance team with updates from client on payments and ensure it s released in due time
25. Review all financial trackers and update the reporting manager on the same
26. Provide necessary inputs and course correction where required. Ensure their creation at the pre-defined frequency
27. Ability to clearly articulate complex ideas and strategies to clients and the team
28. Ability to sell work and ideas, and respond positively to feedback

Skills : project management,,digital marketing,account management