Events Executive

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done.  Anantara team members always find new ways to look after the business their guests and their colleagues. Within this the key responsibilities for this position are:

• Handles all guest inquiries.
• Conduct guest entertainment when required.
• Attends departmental communication meetings and training sessions and operates in line with the instructions received.
• Prepares and execute sales objectives and action plans.
• Applies the sales administration guidelines.
• Is constantly updated on the economic and competitive conditions.
• Ensures guest satisfaction during functions / Event
• Entertains guests in the hotel/conduct site inspections.
• Regular follow-up on accounts production
• Basic knowledge and good use of standard computer programs
• As directed participate in promotional events within the hotel the industry & customer organizations in order to promote and maximize sales
• Always adheres to the Hotel rules.
• Has full knowledge of hotels safety and emergency procedures.

Specific:

• Physical & Telephone follow-up with companies on offers forwarded in order to secure confirmation
• Formulation of offer letters.
• Ensures offer letters forwarded are up to Anantara World Islands Standards
• Ensures offer letters go out within maximum of 24 hours.
• Handles incoming calls & ensure messages are taken & details are forwarded to the person concerned
• Ensures maximum occupancy in his related hotel (s) is achieved.
• Within established parameters quotes and negotiate prices with the customer representatives.
• Once business is confirmed the Events Executive is to forward an entire file to all operations departments for them to follow up on minor details and to action.
• Ensuring full clean file is copied to Group Team/Operation Department and should include Final and updated correspondence Company confirmation Billing Instruction
• Organize communication meetings with Operations Group Events Team with   regards to finalizing details of all major events.
• Generates to maintain customers of defined accounts (face-to-face and telephone calls)
• Solicits & serves transient group business & meetings from his accounts.

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Qualifications :

• Bachelors degree in Event Management Hospitality or a related field
• Proven experience in event planning and management
• Strong organizational skills with the ability to manage multiple projects simultaneously
• Excellent communication and interpersonal skills with a customer-focused approach
• Proficiency in event management software
• Knowledge of event planning best practices and industry trends
• Excellent negotiation skills and the ability to build strong relationships with clients and vendors

Remote Work :

No

Employment Type :

Full-time