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Director of Fulfillment
drjobs
Director of Fulfillm....
drjobs Director of Fulfillment

Director of Fulfillment

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Director of Fulfillment
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Job Description

Req ID : 2057206

If you are someone who is excited about the opportunity to create and execute efficient project launch plans, provide clear communication to all stakeholders, and ensure high-quality deliverables - we would love to hear from you!

We are a fun, witty, and sometimes sarcastic bunch who knows how to put our game face on and get results.

UPGRADE is a result-oriented growth agency that helps businesses from different industries scale.

We aren t a large company where you ll be just another cog in the machine. We are a startup that is experiencing rapid growth.

Our team members are results-driven folks who like to move fast, get the job done, and have fun doing it.


How your day will look like:

  • Develop and execute a project launch plan, ensuring all projects are launched within 14 days of onboarding the client.
  • Send clear briefs to all employees that include examples and references for each deliverable within 2-3 days of onboarding the client.
  • Store all deliverables and feedback in an organized manner that is available to all stakeholders.
  • Build a solid marketing strategy for the client and ensure feedback is received on time.
  • Create processes and systems to improve project launches, including SOPs, guides, and training for team members.
  • Communicate regularly with clients, keeping them informed of progress and updates every 3-5 days.
  • Manage client requests, replying within 3 hours during working hours.
  • Conduct engaging and structured onboarding and review sessions with clients to ensure all necessary information is gathered.
  • Clearly deliver clients feedback to team members via email, video, or other appropriate means.
  • Motivate employees daily by showing appreciation, care, and support.
  • Find ways to simplify communication for the team and automate necessary communication steps.
  • Solve all operational problems with suppliers, team members, software, and clients.
  • Develop a learning plan for 90-180 days on topics such as design, copy ads, team communication, project management, and software.
  • Manage team members, including proper onboarding, training, feedback, and resource support.
  • Manage the team of project manager & account managers.
  • Ensure discipline and punctuality in all aspects of work, including attending meetings and delivering promised work on time.
  • Handle delays calmly and communicate them clearly with reasoning, steps taken, and solutions.




Requirements



  • Bachelors degree in Business Administration, Marketing, or a related field.
  • Minimum of 5 years of experience in project management, marketing, or a related field.
  • Strong organizational and project management skills.
  • Excellent communication and interpersonal skills.
  • Ability to solve problems and make decisions quickly.
  • Ability to motivate and manage a team effectively.
  • Experience in managing suppliers, team members, software, and clients.
  • Proficiency in Microsoft Office and project management software.
  • Willingness to work long hours and weekends if necessary.


Benefits



  • Bunch of like-minded people hungry for personal growth & achievements
  • Competitive salary & bonus opportunities
  • UNLIMITED room for careers and results-based pay increases - at Upgrade there s no real ceiling to where you can go, what you can do, and what you can earn. As we grow, so too do the opportunities
  • Highly interactive, challenging work with a talented, diverse, passionate team
  • Ongoing learning and development opportunities
  • Casual, "no dress code" atmosphere
  • Free snacks and drinks
  • Regular happy hours and other fun stuff
  • WE LOVE & VALUE OUR TEAM


Ready to try your luck?

HIT THAT BUTTON! :)




Bachelor's degree in Business Administration, Marketing, or a related field. Minimum of 5 years of experience in project management, marketing, or a related field. Strong organizational and project management skills. Excellent communication and interpersonal skills. Ability to solve problems and make decisions quickly. Ability to motivate and manage a team effectively. Experience in managing suppliers, team members, software, and clients. Proficiency in Microsoft Office and project management software. Willingness to work long hours and weekends if necessary.
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