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Customer Service Representative
drjobs Customer Service Representative

Customer Service Representative

drjobs 1 - 1 years
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drjobs 1 Vacancy
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Customer Service Representative
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Job Description

Req ID : 1984203
  • Managelargeamounts of incoming phone calls

  • Generate sales leads

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/customer service teamsales targets and call handling quotas

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Take the extra mile to engage customers

Company Industry

Not Mentioned

Department / Functional Area

Helpdesk / Customer Service / Telecalling

Key Skills

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