Customer Service Executive - Bilingual

Job Description

Welcome & greet patients & ask query of the patient as per set checklist Help in Registration form & Insurance form fill up Check the patient category – Insured Patient, Corporate Patients (check the staff list), HMO, General Patients Assist patients to complete all necessary forms and documentation including medical insurance Ask about problem of the patient and refer to the concerned doctor (in consultation with the Nurses if required) Send patient to concerned counter. Assist patient if required in reaching to the counter Handover Patient Registration Cards to the patients Act as first level of Problem Solving and grievance handling of patients Maintain cordial patient relations Ensure patients are informed if a doctor is running late or called out Ensure reception area is well maintained, neat and clean Ensure all standard protocols set by organization are maintained Check with Insurance Coordinator for cases requiring approvals Verify insurance/benefit coverage and collects co-pays and/or payment toward account balances at the time of service Collect money from patients Make Backdate billing for pending approvals Call & follow-up with patients regarding NP amounts

Desired Candidate Profile

Ideal candidate should be a graduate and have excellent communication and interpersonal skills. Customer centric and service oriented individuals with Chinese (mandarin/Cantonese) language proficiency due to nature of business/customers that they will be interacting with.