Customer Experience Manager
Job Location:
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Black Pearl Consult is hiring for a Customer Experience Manager in the UAE. This opportunity is ideal for an experienced customer service leader with a strong background in managing service operations improving complaint resolution and building high-performing teams.
The successful candidate will lead customer experience initiatives drive service improvements across multiple channels and collaborate with key stakeholders to enhance service delivery and create seamless customer interactions.
What you will do:
- Set the direction for customer care and translate business priorities into practical service improvement plans.
- Lead teams responsible for customer enquiries service requests and complaints across relevant channels.
- Take ownership of sensitive escalations coordinating resolutions and addressing the causes of recurring issues.
- Use customer satisfaction scores service-level performance and complaint trends to identify where change is needed.
- Improve processes to reduce delays strengthen service consistency and increase customer satisfaction.
- Partner with technology and operational teams to improve digital support and customer self-service.
- Coach employees strengthen service capabilities and build a culture of accountability.
- Maintain appropriate service controls customer data confidentiality and adherence to internal policies.
What you will bring
- A bachelors degree in Business Administration Management or a related discipline; a relevant masters degree is an advantage.
- Substantial experience in customer care customer service customer experience or service operations with demonstrated leadership responsibility.
- A track record of managing service teams and delivering measurable operational improvements.
- Strong experience handling complex complaints and working across departments to resolve customer issues.
- Confidence using customer feedback performance dashboards and service metrics to guide decisions.
- Experience contributing to digital service improvements or customer care transformation.
- Strong communication stakeholder management and people development skills.
Follow the Black Pearl channel on WhatsApp.
Required Skills:
What you will bring A bachelors degree in Business Administration Management or a related discipline; a relevant masters degree is an advantage. Substantial experience in customer care customer service customer experience or service operations with demonstrated leadership responsibility. A track record of managing service teams and delivering measurable operational improvements. Strong experience handling complex complaints and working across departments to resolve customer issues. Confidence using customer feedback performance dashboards and service metrics to guide decisions. Experience contributing to digital service improvements or customer care transformation. Strong communication stakeholder management and people development skills. To know other vacancies we have please feel free to visit our website - and follow us on our social media accounts - LinkedIn / Instagram Follow the Black Pearl channel on WhatsApp. Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl please do call our office ator drop us a message on our website - .
About Company
Black Pearl is a progressive, dynamic and well structured HR solution provider that offers permanent recruitment services, HR consultancy, psychometric assessments, coaching and also professional training services for clients from different corporate sectors in the Middle East. Like a ... View more
