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Customer Care Executive

Customer Care Execut....

NMC Healthcare Ltd - Al Ain - UAE

Customer Care Executive

NMC Healthcare Ltd -

Al Ain - UAE

Posted on : 15-05-2023

1 - 1 years

Not Disclosed

1 Vacancy

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Posted on : 15-05-2023

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Customer Care Executive

NMC Healthcare Ltd - Al Ain - UAE

Posted on : 15-05-2023

Job Description

Req ID : 2065309

Responsibilities:

Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.

Department / Functional Area

Helpdesk / Customer Service / Telecalling

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NMC Healthcare Ltd
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