Concierge Supervisor

Reporting to the Chief Concierge, responsibilities and essential job functions include but are not limited to the following:

• Assist the Chief Concierge in all aspects of the department and ensure service standards are followed
• Provides managerial support for concierge desk, in the daily operational duties for these areas
• Consistently offer professional, friendly and engaging service
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
• Train team members and fulfill training role.
• Manage any emergencies on the concierge desk and take necessary actions
• Follow up all audit points with regards to LQA, JD Powers, etc..
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned