Polyphonic Customer Success Manager | Johnson & Johnson MedTech | UAE
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .
As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Sales EnablementJob Sub Function:
Customer Success ManagementJob Category:
ProfessionalAll Job Posting Locations:
Abu Dhabi Abu Dhabi United Arab EmiratesJob Description:
About MedTech
Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at are searching for the best talent for Polyphonic Customer Success Manager.
Purpose
Johnson & Johnson MedTech Digital is seeking a Customer Success Manager to lead post-implementation success for our digital products in Abu Dhabi. This role is responsible for driving adoption stakeholder engagement and measurable customer value after go-live. The individual will partner with surgeons OR teams hospital administrators and internal teams to help customers achieve target outcomes expand adoption and provide structured voice-of-customer feedback.
You will be responsible for:
Own post-implementation success for assigned hospital sites with accountability for adoption engagement and value realization.
Build and maintain customer success plans aligned to site goals workflows and priority use cases.
Drive platform adoption through stakeholder engagement enablement and workflow integration.
Build trusted relationships with surgeons OR staff administrators and other clinical and operational leaders.
Monitor adoption trends usage risks and barriers; lead intervention plans where needed.
Lead regular customer reviews focused on progress risks opportunities and outcomes.
Capture voice-of-customer feedback and partner with internal teams to improve product and customer experience.
Identify strong use cases proof points and outcome stories that demonstrate customer value.
Desired Characteristics
Strong customer success fundamentals with experience driving adoption and long-term customer value.
Experience managing post-implementation customer relationships in healthcare digital health MedTech or SaaS.
Strong stakeholder management across executive and frontline users.
Strong judgment communication and presentation skills.
Comfortable balancing strategic conversations with hands-on execution.
Familiarity with hospital environments and clinical workflows preferred.
Qualifications / Requirements:
Bachelors degree or equivalent experience.
5 years in customer success account management clinical enablement adoption or related customer-facing roles.
Experience supporting software digital health or MedTech customers in post-implementation settings.
Demonstrated success driving adoption and stakeholder engagement in complex customer environments.
Strong written and verbal English communication skills.
Preferred
Experience in hospital or perioperative environments.
Experience with success plans business reviews and customer health/risk management.
Arabic language capability preferred
Required Skills:
Preferred Skills:
Collaborating Communication Cross-Functional Collaboration Customer Acquisition Strategy Customer Centricity Customer Journey Mapping Customer Relationship Management (CRM) Customer Retentions Customer Success Management (CSM) Give Feedback Mentorship Problem Solving Process Improvements Relationship Building Sales Enablement Sales Support Service ExcellenceRequired Experience:
Manager
About Company
About Johnson & Johnson A t Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s larges ... View more
