QA Director Middle East
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Job Summary
Were building the future of how the world communicates.
Netcracker part of NEC Corporation combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses unlock innovation and create meaningful digital experiences for millions of people around the world.
With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide we are the global market leader in telecom software and services.
Join us and be part of a team that is not just keeping up with the digital future but is leading the way.
Were building the future of how the world communicates.
Netcracker part of NEC Corporation combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses unlock innovation and create meaningful digital experiences for millions of people around the world. With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide we are the global market leader in telecom software and services.
Join us and be part of a team that is not just keeping up with the digital future but is leading the way.
Position Summary:
We are seeking an experienced Director of Quality Assurance to lead and evolve our QA strategy across our BSS (Business Support Systems) platforms. This role is critical in ensuring high-quality delivery of customer-facing telecom solutions including billing CRM order management and digital channels.
The ideal candidate combines deep QA leadership with strong telecom domain expertise and brings customer-facing and sales alignment experienceensuring product quality directly supports customer satisfaction revenue growth and successful deal closures.
- Define and execute the QA vision strategy and roadmap aligned with business and product goals
- Own end-to-end delivery accountability for QA across multiple BSS programs and customer engagements
- Lead mentor and scale a high-performing QA organization (manual automation performance and test data teams)
- Establish quality metrics KPIs and reporting frameworks tied to customer outcomes and SLAs
- Ensure end-to-end quality across complex telecom workflows and integrations
- Act as a QA representative in customer engagements including demos UAT phases and escalations
- Partner with customers to define acceptance criteria success metrics and quality benchmarks
- Lead QA support for customer onboarding migrations and go-live activities
- Partner with Sales and Pre-Sales to Define delivery and QA strategies for proposals and RFPs
What skills and experience will you need for this role
- 12 years of experience in Quality Assurance with 5 years in leadership roles
- Strong experience in telecom BSS systems (billing CRM order management etc.)
- Proven track record in customer-facing roles including handling escalations and UAT cycles
- Experience supporting sales/pre-sales activities (RFPs demos client discussions)
- Deep understanding of QA methodologies automation frameworks and DevOps practices
- Experience managing distributed/global QA teams
- Experience working with Tier 1 / Tier 2 telecom operators
- Familiarity with cloud-native architectures and microservices
- Knowledge of telecom standards (e.g. TM Forum frameworks such as eTOM SID)
- Exposure to AI-driven testing or advanced test analytics
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Required Experience:
Director
Key Skills
- Quality Assurance
- FDA Regulations
- ISO 9001
- Root cause Analysis
- Biotechnology
- Clinical Trials
- Quality Systems
- Food Processing
- Quality Control
- Quality Management
- cGMP
- HACCP
