Consumer Experience Executive
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Job Summary
We are looking for a Consumer Experience Executive to drive the excellence of product content across digital platforms ensure a seamless new product listing process collaborate with agencies and support eCommerce account management. This role is pivotal in shaping how our brand is represented to consumers online and ensuring a superior end-to-end content and shopping experience.
Key responsibilities
Content Management & Product Listings
- Own and maintain the eCommerce portfolio content masterlist ensuring accuracy consistency and alignment with brand guidelines across platforms.
- Lead the new product listing process on eCommerce platforms (e.g. Amazon Noon Ounass
Namshi etc) ensuring timely and complete submissions. - Work closely with internal teams and regional counterparts to localize and adapt assets where
required.
Agency & Creative Coordination
- Act as the main point of contact with the content agency for asset creation copywriting and
imagery requirements. - Ensure all content meets platform-specific and SEO guidelines while remaining brand-consistent.
- Track timelines approvals and deployment of content on product pages.
Consumer Experience
- Monitor live content quality across platforms ensuring an optimal digital shelf experience.
- Collaborate with Customer Service and Account Management to address negative reviews FAQs
and feedback loops. - Optimize brand pages to reflect brand USPs and consumer-centric messaging.
Market & Competition Tracking
- Conduct regular audits of key competitors across eCommerce platforms focusing on pricing content quality reviews and positioning.
- Deliver actionable insights to the broader team to influence content strategy and commercial plans.
Cross-Functional & Commercial Support
- Support the eCommerce team with daily tasks such as campaign setup platform audits and brand store optimization.
- Track and report performance metrics related to content health consumer feedback and
conversion KPIs.
Skills & Competencies
- Strong project management and organizational skills.
- Detail-oriented with a passion for content and brand storytelling.
- Analytical mindset with proficiency in Excel PowerPoint and basic performance reporting tools.
- Excellent verbal and written communication skills with the ability to influence and collaborate
across all levels of the organization including non-technical stakeholders
Qualifications and experience
- Bachelors degree in Marketing Business Communications or a related field.
- 13 years of experience in digital content eCommerce or marketing.
- Fluency in Arabic is required.
Key Skills
About Company
We are one of the world's largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, hair color and styling, skin and body care.
