Technical Engineer
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Job Summary
We are seeking a skilled and proactive Technical Engineer to provide dedicated technical support for printing infrastructure and Managed Print Services (MPS). The ideal candidate will possess proven expertise in installation configuration system upgrades secure print deployment and print server infrastructure management. The role is responsible for delivering installation configuration and second-level support for Print Management Solutions such as PaperCut MyQ SafeQ and related platforms. The position requires prompt handling of customer incidents effective troubleshooting and coordination with centralized service teams to ensure optimal application and device performance. The Solution Support Engineer will play a key role in maintaining SLA compliance ensuring operational continuity and driving high levels of customer satisfaction through timely completing the new project and issue resolution and technical excellence.
- Install configure and support Print Management Solutions including PaperCut MyQ SafeQ
- Deploy and manage print servers secure print environments and authentication integrations (AD/LDAP)
- Provide first-level support and basic second-level support for Print Management Solutions including Papercut MyQ SafeQ etc
- Perform system upgrades patch management and version migrations with minimal business disruption
- Monitor system performance identify bottlenecks and ensure high availability of enterprise applications.
- Act as the primary on-site technical point of contact for MPS-related issues
- Prepare technical documentation SOPs and knowledge transfer materials.
- Conduct user training and provide post-implementation support.
- Support continuous service improvement initiatives and follow standard service procedures
Qualifications :
- Diploma in IT Electronics or a related field
- Bachelors degree in IT Engineering or equivalent practical experience
Additional Information :
- 3-5 years of experience in Print Management Solutions technical support and implementation as support engineering
- Experience supporting Managed Print Services (MPS) in a customer-dedicated Print Management Solutions including PaperCut MyQ Administer Office 365 environments
Skills & Abilities:
- Strong experience in Print Server Deployment & Secure Print Implementation
- Strong troubleshooting and problem-solving skills
- Good understanding of printing systems and MPS environments
- Basic knowledge of IT hardware networks and system troubleshooting
- Ability to coordinate effectively with internal teams and external vendors
- Strong documentation and reporting skills
- Customer-focused mindset with good communication skills
- Experienced in implementing and supporting Fleet Management Solutions ( FMAKFSetc)
- Administer Office 365 environments including user management license administration security configuration and issue resolution
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Science
- Electrical Engineering
- Active Directory
- Tcp/IP
- OS
- Database
- Linux
- Java
- fax server
- Troubleshoot
- Complex issues
- Problem Resolution
- hardware
- Technical Support
- UNIX
About Company
Established in 1981, Ghobash Group stands as a distinguished UAE-based conglomerate renowned for its highly diversified and progressive business ventures. With a robust portfolio spanning eight pivotal sectors, including a strong focus on Technology, Energy & Utilities, and Healthcare ... View more
