Ground Staff
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Job Summary
Ground Staff IIQAF
Location: Dubai UAE
Employment Type: Full-Time
Company: IIQAF GROUP
About Us:
The IIQAF Group of Companies is a global leader in providing services in the Hospitality Information Technology Tourism Insurance Education Manpower Supply and Health Care Industries. Established in 1986 the company has grown to become a major player in the international market with operations in the UK Canada Singapore and GCC
Role Overview:
We are seeking dedicated and enthusiastic individuals to join our esteemed team as Ground Staff in the Leisure Travel & Tourism industry. As a vital part of our operations Ground Staff play a crucial role in ensuring the smooth and efficient functioning of our services. This position requires individuals who are customer-oriented possess excellent communication skills and are adept at handling various tasks in a high-pressure environment. Ground Staff are responsible for facilitating the travel experience of our clients from check-in to baggage handling and everything in between.
Responsibilities:
- Assist passengers with check-in boarding procedures and baggage handling.
- Coordinate with airlines transportation providers and other service partners to ensure smooth ground operations.
- Manage passenger flow and provide clear communication regarding schedules delays or changes.
- Handle customer inquiries complaints and special requests with professionalism and empathy.
- Maintain accurate records of passenger information and operational activities.
- Ensure compliance with safety security and regulatory requirements at all times.
- Support team members and contribute to continuous improvement initiatives.
Requirements:
- High school diploma or equivalent; additional certifications in hospitality or travel-related fields are a plus.
- Previous experience in customer service hospitality or travel industry preferred.
- Strong communication and interpersonal skills with a customer-focused mindset.
- Ability to work effectively in a fast-paced dynamic environment.
- Problem-solving skills and the ability to remain calm under pressure.
- Flexibility to work varied shifts including weekends and holidays.
- Basic computer skills and familiarity with reservation or check-in systems is advantageous.
Benefits:
- Competitive salary with performance-based incentives.
- Opportunities for professional growth and career advancement within the travel industry.
- Comprehensive training and development programs.
- Supportive and inclusive work environment.
- Employee travel discounts and perks.
- Health and wellness benefits.
Job Type: Full-time
Pay: AED 6500.00 AED 7500.00 per month
Company Industry
IT Services and IT Consulting
