IT Support Officer ( UAE National )
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Purpose
The IT Support Officer will provide high-quality technical support across the organization by delivering reliable first-line IT assistance to employees. The role involves learning internal systems shadowing the current IT team and progressively becoming the primary contact for IT support requests.
The position works closely with the Senior Manager Technology to support technology initiatives system rollouts and ensure dependable day-to-day desktop and infrastructure support.
This is an excellent opportunity for a proactive customer-service-oriented professional who is eager to grow learn and contribute to a collaborative environment.
Key Responsibilities
Technical Support
Provide first-line technical support to employees across all company entities (onsite and remote).
Act as the primary point of contact for IT support requests.
Troubleshoot and resolve issues related to:
Hardware
Software
Network connectivity
System access
Systems & Infrastructure Support
Manage user accounts and permissions in Microsoft 365 and SharePoint.
Set up and configure:
Laptops
Desktops
Mobile devices
Support meeting room technologies and video conferencing systems.
IT Operations
Monitor and maintain IT asset inventory.
Maintain documentation of:
IT support activities
Issue resolutions
Equipment records
Conduct routine system and network checks.
Projects & Technology Initiatives
Support rollout of new systems software and infrastructure projects.
Assist the Senior Manager Technology with technology implementation.
Identify recurring issues and suggest improvements.
Onsite Support
Conduct periodic visits to other company locations to provide IT assistance.
Ensure minimal downtime and operational continuity.
Governance & Compliance
Follow company IT governance security and data protection standards.
Ensure support requests are logged and documented according to service standards.
Qualifications & Experience
Diploma or Bachelors degree in Information Technology Computer Science or a related field.
Strong understanding of Windows environments Microsoft 365 and common enterprise applications.
Excellent communication and problem-solving skills with a focus on customer service.
Additional IT certifications such as CompTIA A or ITIL Foundation are an advantage.
Minimum Experience
3 years of experience in an IT support or helpdesk role.
Strong technical proficiency with Windows Microsoft 365 network troubleshooting and enterprise applications.
Excellent communication problem-solving and interpersonal skills.
Customer-service mindset approachable patient and solution-focused.
Willingness to travel between company sites as required.
Curiosity and enthusiasm for learning new systems tools and technologies
Key Skills
- IT Experience
- Mac Os
- Active Directory
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Technical Support
- Troubleshooting
About Company
At Yosh Hospitality our recruitment department stands as a beacon of excellence in sourcing top-tier talent for the luxury hospitality sector and beyond. We specialize in providing bespoke recruitment solutions meticulously tailored to meet the sophisticated needs of our diverse clien ... View more
