Executive Customer Service
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Job Summary
Key Responsibilities and Objectives:
- Ensure strict adherence to SLA timelines for CAFM tickets and ensure timely closure while monitoring team compliance and effectiveness.
- Propose and implement process improvement strategies to enhance operational efficiency and overall productivity.
- Foster an inspiring team environment with a culture of open communication and collaboration.
- Delegate tasks effectively and establish clear deadlines for team members.
- Oversee daily operations to ensure smooth workflow and service delivery.
- Track and monitor team performance providing regular updates and reporting key metrics.
- Motivate team members to achieve individual and collective goals.
- Identify training needs andprovide coaching and development opportunities to build team capability.
- Listen to feedback from team members and address conflicts or issues promptly and professionally.
- Recognize and reward high performance to boost morale and maintain motivation.
- Encourage innovation creativity and constructive risk-taking within the team.
- Work to achieve and maintain positive Google reviews by enhancing service quality and customer satisfaction.
- Manage trackers schedules internal databases and ensure all deadlines are met.
- Drive variable works potential to meet monthly revenue targets including collection of outstanding payments.
Key Skills
- Abinitio
- Business Analysis
- Logistics & Procurement
- Client Services
- Business Analytics
About Company
Sobha Group is a multinational, multiproduct group with significant developments and investments in U.A.E., Sultanate of Oman, Qatar, Bahrain, Brunei, Tanzania and India. Established in 1976 by a first generation Indian entrepreneur P N C Menon as an interior decor ation firm under th ... View more
