Outlet Supervisor – Specialty Restaurant
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Job Summary
Delivering seamless shift operations through customer-focused service excellence and proactive team supervision while supporting management in driving outstanding guest satisfaction and maintaining consistent F&B standards.
Key Roles & Responsibilities
- Supervise and oversee the operation/section to maintain service standards
- Check on employees discipline grooming standards and punctuality
- Check on guests satisfaction levels and properly handle feedback and follow-up
- Perform opening and closing duties as assigned
- Assist the Assistant Manager in conducting daily shift briefings to update and disseminate relevant information to restaurant employees
- Assist in employees development counselling and resolving staff conflict
- Report any complaints incidents or any other irregularities to Management
- Ensure that operating equipment is maintained and service and storage areas are kept safe and clean
- Help minimize waste neglect breakages and mishandling of supplies and equipments
- Carry out light cleaning and maintenance of the pantry area
- Monitor quality of food and beverage products in every order
- To ensure that guests receive the attention and service they require
- Perform trainer tasks and conduct training for all staff as assigned by Restaurant Manager / Assistant Manager
- To motivate coach and project a positive attitude at all times
- Help manage employees performance appraisals and performance logs
- Able to account and handle cash effectively efficiently with integrity and follow established and proper accounting procedures.
- Carry out any other duties as and when assigned by the Management of the Hotel
- Assist other Food & Beverage Outlets in their operations within peak times when needed
Qualifications :
- Minimum 2 - 3 years Hotel experience with at least 1 year in a 5 star luxury operation environment
- Hotel Restaurant Management graduate
- Excellent reading writing and oral proficiency in English
- Experienced in all aspects of restaurants service
- Must be well-presented and professionally groomed at all times
- Excellent leader and trainer with solid motivational and teamwork skills
- Attention to detail and strong interpersonal skills to deal with diverse staff
Remote Work :
No
Employment Type :
Full-time
Key Skills
- English
- Academics
- Customer Service
- IT Software
- Chemical
- ERP
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
