Account Manager

About the Client

Our client is a fast-growing technology business operating at the forefront of online solutions. They partner with leading brands across the gaming and broader digital space building long-term relationships through smart technology trust and proactive service.

They are looking for an Account Manager who is commercially minded proactive by nature and confident turning day-to-day client conversations into growth opportunities.

The Role

As an Account Manager you will own and grow a portfolio of B2B clients. Your mission is to increase client value through strong relationship management structured account planning and consistent follow-through.

This role suits someone who works independently takes ownership without being prompted and collaborates well across Product Marketing Operations and Support.

Key Responsibilities

• Own a portfolio of B2B accounts building trusted long-term client relationships
• Drive proactive outbound communication (not reactive account handling)
• Understand client needs anticipate risks and propose solutions before issues escalate
• Identify and execute upsell / cross-sell opportunities using client feedback and performance data
• Coordinate internal stakeholders (Product Marketing Operations Tech Support) to deliver outcomes
• Take full ownership of client issues from discovery to resolution ensuring clear updates and accountability
• Handle escalations and complaints professionally while protecting the long-term relationship
• Contribute ideas to improve account workflows client experience reporting and internal processes

Requirements (Must-Have)

• Proven experience in B2B Account Management and/or B2B Sales
• Strong communication and stakeholder management skills (clear confident persuasive)
• Fluent English (additional languages are a plus)
• Able to manage multiple accounts priorities and deadlines without losing attention to detail
• Strong organisation time management and follow-up discipline
• Self-starter mindset with a high level of ownership and accountability
• Analytical and solutions-oriented: able to diagnose issues and propose practical actions
• Collaborative team player with a positive can-do approach
• Willingness to travel occasionally (as required)

Nice to Have

• Experience in the gaming industry (strong advantage)
• Comfort working with CRM tools account reporting and performance dashboards
• Exposure to fast-moving product/tech environments with cross-functional delivery teams