Bell Captain
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Job Summary
To ensure seamless luggage handling and exceptional arrival and departure experiences by effectively supervising bell services coordinating staff and maintaining impeccable lobby and entrance standards.
Key Roles & Responsibilities
- Ensure that all guests baggage is received handled stored and delivered promptly and properly upon arrival and departure including baggage storage.
- Be thoroughly aware of daily arrivals and departures especially VIPs and groups.
- Assist the Doorman in supervising traffic control in the driveway during peak hours.
- Prepare weekly schedules for bell staff in accordance with hotel occupancy.
- Conduct daily briefings and ensure that all uniformed services staff are properly instructed well-groomed and neatly dressed at all times.
- Be responsible for bell staff training including identifying training needs.
- Ensure that all staff are fully informed and knowledgeable about hotel facilities and services.
- Ensure that surrounding areas at lobby level and the main entrance are clean and well maintained.
- Prepare newspaper orders and coordinate with news vendors for early delivery; instruct bell staff on the preparation and delivery of newspapers to guest rooms.
- Ensure that all equipment is in proper working condition and accurately recorded.
- Be fully conversant with emergency evacuation and fire procedures and ensure all uniformed staff are aware of and understand these procedures.
- Ensure the baggage room is clean and organized at all times.
- Use the Duty Log to document important matters and brief the Chief Concierge daily.
- Arrange transportation with the Airport Concierge and coordinate luggage handling accordingly.
Qualifications :
- Minimum of one years experience in the hospitality industry or a customer service-related field.
- Good verbal communication skills in English.
- Ability to work cohesively with colleagues and managers as part of a team.
- Attentiveness to guest needs remaining calm and courteous at all times.
- Ability to promote positive relations with hotel residents and patrons.
- Ability to exercise sound judgment when dealing with difficult guests.
- Understanding of and ability to work in a multicultural environment.
- Secondary/High School education.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Elevator Installation
- C++
- Conflict Management
- Events Management
- Jboss
- Account Opening
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
