Operations Specialist Grocery

Operations Specialist

Join us in our mission to transform the way people shop and eat where impact innovation and growth drives everything we do. Our Commercial team sits at the centre of Deliveroos marketplaceshaping how we serve restaurants grocers and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies we take on big challenges that move the business forward. If you thrive in fast-paced commercial environments and want to influence the future of a global brandthis is the team for you.

Were looking for an Operations Specialist to join our Dubai this leadership role youll act as the operational lead for a cluster of grocery and retail sites driving performance and managing a team of field associates to deliver exceptional results across the UAE.

Get to know our Operations team what drives us how we work and what you can expect.

What Youll Be Doing

Youll be joining the Grocery Field Operations team. Building on our core operational foundations you will focus on managing multiple sites through a team of Senior Operations Associates ensuring excellence in every order we fulfil.

Heres what your day-to-day might look like:

• Cluster & Team Leadership: Oversee multiple grocery sites mentoring a team of associates and senior associates. Youll conduct performance reviews and build team capability through structured field coaching.

• Performance Optimisation: Analyse key KPIs like B10s (picking time) picking accuracy and rejection rates. Youll identify performance gaps and implement data-driven action plans to bring sites back on track.

• Operational Audits: Conduct regular store walkthroughs to ensure strict adherence to our Standard Operating Procedures (SOPs) and quality standards.

• Stakeholder Management: Act as the primary point of contact for partner management teams collaborating cross-functionally with Supply Chain and Central Ops to resolve escalations.

• Strategic Reporting: Consolidate cluster-level insights for Weekly and Monthly Business Reviews (WBR/MBR) presenting performance data and strategic recommendations to Regional Managers.

What Youll Need to Thrive

Essential

• Multi-Site Leadership: Significant experience (34 years) in grocery retail or last-mile operations with a proven track record of managing teams and multiple locations.

• Analytical Rigour: Strong understanding of grocery metrics (B10s IUNS rejections) and the ability to interpret complex dashboards to drive operational changes.

• Stakeholder Influence: Excellent communication skills with the ability to manage relationships with both on-ground store staff and senior central leadership.

• Technical Proficiency: Proficient in using mobile/tablet applications and operational reporting tools to track live performance.

• Mobility: A valid UAE driving licence and access to your own transport are essential for this field-based leadership role.

Nice to Have

• Experience in scaling new store launches or dark store operations in the Middle East.

• Project management experience in a high-growth tech or e-commerce environment.

Why Join Us

At Deliveroo youll do work that matters solving real-world problems in a three-sided marketplace thats constantly evolving. Were food lovers problem solvers community builders and more brought together by a shared drive to make things better. Working here you can expect to:

Make a visible impact every day

Your work directly improves experiences for customers partners and riders.

Learn fast in an entrepreneurial environment

Work close to the market with autonomy pace and real responsibility.

Build a career not just a role

Stretch yourself develop new skills and grow as the business evolves.

Deliver together in an inclusive culture

Collaborative values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shineour interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash bringing together teams with even greater reach scale and ambition. Depending on your role you may collaborate with teammates systems and leaders across DoorDash and Wolt. Together were unlocking new possibilities as one global team.

Diversity Equity and Inclusion

At Deliveroo we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger more creative and better at what we do. Were committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age gender ethnicity disability sexual orientation gender identity socio-economic background religion or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles or if you require any reasonable adjustments during the recruitment process please contact our recruitment team at and well be happy to help ensure you have a fair and equitable experience.

If youre excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious supportive teams wed love to hear from you!

Required Experience:

IC