Job Summary

Location: Dubai United Arab Emirates
Industry: Construction
Job Type: Full-Time
Salary: AED 6500 AED 7500 per month

Job Overview

IIQAF Group is hiring a proactive and professional Customer Service Agent to support our construction operations in Dubai. The ideal candidate will manage client communication service coordination complaint resolution project updates and administrative support while ensuring exceptional customer satisfaction across construction projects.

This role is ideal for candidates searching for Customer Service jobs in Dubai Customer Service Agent UAE Construction Customer Support Dubai Client Service Executive UAE or Customer Care Representative Construction industry.

Key Responsibilities

Handle customer inquiries service requests and project-related communications
Coordinate with project managers site supervisors and technical teams
Provide accurate project updates and service information to clients
Resolve customer complaints and service issues efficiently
Maintain CRM systems and customer service documentation
Schedule site visits follow-ups and service appointments
Ensure high standards of client satisfaction and relationship management
Prepare reports on customer feedback and service performance
Support sales and operations teams with administrative coordination

Required Skills & Qualifications

Proven experience as a Customer Service Agent Customer Support Executive or Client Service Representative
Experience in construction engineering or project-based industries (preferred)
Strong communication and interpersonal skills
Knowledge of CRM software and Microsoft Office
Ability to manage multiple inquiries in a fast-paced environment
Strong problem-solving and conflict resolution skills
Professional and customer-focused attitude

Preferred Qualifications

Bachelors degree or diploma in Business Administration or related field
Experience handling B2B or project-based client support
Familiarity with construction terminology and project workflows

Location: Dubai United Arab EmiratesIndustry: ConstructionJob Type: Full-TimeSalary: AED 6500 AED 7500 per monthJob OverviewIIQAF Group is hiring a proactive and professional Customer Service Agent to support our construction operations in Dubai. The ideal candidate will manage client communication...