Senior Executive Front Office

• managing the on-going contract delivery in accordance with contractual and statutory requirements
• adherence to all Health and Safety Company and statutory regulations/ policies
• adherence to company policies and standard operating procedures
• formalising and maintaining contract specific documentation such as Contract Management Plans PPM schedule and health and safety documents using company CAFM systems to monitor and report performance of the asset
• Implementing contract specific continuous improvement strategies focusing on improved efficiency reducing energy consumption and value added services.
• To achieve the KPI and Service Level Agreement given by the client.
• Ensure the implementation and management of Risk & Safety work practices to reduce the interruption to Clients or Tenants
• Participate in Emergency Evacuation procedures including crisis management and business continuity.
• Responsible for total facility management services including housekeeping and soft service activities.
• Managing all technical and non-technical outsourced service contracts and Company personnel including inspections and quality management of service delivery this includes all housekeeping functions/ Soft services/ Administration.
• Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts
• Routinely inspect all contracted services to ensure performance measures are being maintained.
• Train subordinates in all aspects of the technical and non- technical services.
• Actively multi skill all Company staff to increase flexibility and job satisfaction.
• Report any incidents with in the time frame as set in the escalation matrix.
• Identifying and Sourcing Spares & Consumables for all equipments and maintaining optimum inventory
• Preparing Breakdown analysis reports and review with Sub-Ordinates
• Establish contract specific continuous improvement strategies which promote efficiency energy reduction and best practices.
• Champion the implementation and support the use of CAFM on every contract and use it to report proactive and reactive performance.
• To manage excellent relationships with clients our suppliers and other partners.
• Act as a role model for people management processes ensuring they are followed to clarify objectives actively management performance and develop skills
• To lead the development and retention of staff; always challenging levels of resource to improve efficiency and improve profitability.
• To set objectives for direct reports and review on monthly basis. Ensure same approach and mechanisms for all staff within area of responsibility.
• Support the development of business wide FM initiatives including contract renewals and cost reduction strategies.
• Leadership of allocated Facility Management Contract and the associated services; ensuring excellent consistent and compliant (timely) service is achieved.
• Establish and maintain the PPM schedule Training Plan Succession Plan and all associated Health and Safety documentation for every contract.
• Working with the General manager ensure all core sub-contractors are officially engaged with a valid contract within budget and have a clear scope of works
• Operates independently within working parameters set by General Manager.
• Establishes and maintains contract specific relationships and ensure customer expectations are managed.
• Manages contract related Health and Safety policy and standards.
• Determines contract specific priorities and makes decisions

Required Experience:

Senior IC