Lead Server Celeste
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Job Summary
We are seeking an experienced and dynamic **Lead Server** to join our hospitality team in Dubai United Arab Emirates. Under the guidance of the Restaurant Manager you will supervise our front-of-house service team ensuring the delivery of exceptional guest experiences and smooth daily operations. As a Lead Server you will lead by example maintain our brand standards and foster a positive inclusive team environment where hospitality excellence is the standard. This role offers the opportunity to make a meaningful impact on both guest satisfaction and team development while collaborating seamlessly across all departments.
- Lead and supervise the front-of-house service team to consistently deliver exceptional guest service and ensure smooth daily restaurant operations
- Maintain the highest standards of hospitality and ensure all team members adhere to brand and restaurant service standards
- Oversee staff scheduling training and performance management to develop a skilled motivated and cohesive team
- Mentor and coach servers in professionalism teamwork and the delivery of consistent high-quality service
- Collaborate closely with kitchen and management teams to coordinate service flow and resolve guest issues promptly and effectively
- Monitor and analyze guest feedback related to dining service implementing strategies for continuous improvement
- Support revenue management initiatives by maximizing table turnover and effectively upselling menu and beverage items
- Ensure full compliance with health safety and restaurant policies and procedures at all times
- Foster team engagement and growth through ongoing training coaching and transparent communication
- Maintain accurate daily reports service logs and documentation to support operational excellence
- Demonstrate cultural awareness and inclusivity creating a welcoming environment for diverse guests and team members
- Perform additional duties as assigned by the Restaurant Manager to support operational needs and exceptional guest service
Qualifications :
**Required Qualifications:**
- Minimum 2-3 years of professional server experience in a restaurant or hospitality setting
- Proven leadership or supervisory experience in a front-of-house environment
- Strong knowledge of restaurant operations service standards and guest experience management
- Excellent communication and interpersonal skills with the ability to lead motivate and support team members
- Proficiency with point-of-sale (POS) systems and restaurant management software
- Demonstrated ability to multitask prioritize and remain organized in a fast-paced environment
- Strong problem-solving and conflict resolution skills with a customer-focused mindset
- Knowledge of food safety and health and safety compliance standards
- Physical stamina and ability to work flexible hours including evenings weekends and holidays
- High school diploma or equivalent
- Ability to work effectively in a multicultural environment and demonstrate cultural awareness
**Preferred Qualifications:**
- Experience in fine dining upscale or high-volume restaurant establishments
- Food safety certification or ServSafe certification
- Hospitality management or leadership certification
- Knowledge of beverage service and wine pairing basics
- Experience with inventory management and cost control
- Bilingual capabilities (English and Arabic preferred for Dubai location)
- Previous experience training and developing hospitality staff
- Familiarity with guest management systems and reservation platforms
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Disaster Recovery
- Information Management
- Network Administration
- Active Directory
- VMware
- Citrix
- Microsoft Windows Server
- Windows
- Microsoft Exchange
- SAN
- Database Administration
- Dns
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
