CRM Specialist

Dubai - UAE

Monthly Salary: AED 5000 - 10000

Experience Required: 1-3years

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

The CRM Specialist will play a key role in managing optimizing and developing the companys CRM systems to support customer acquisition retention and lifetime value growth. This position works closely with Sales Retention Marketing BI and Product teams ensuring data-driven decision-making and seamless customer journeys.

This role is ideal for someone with hands-on CRM experience in Forex CFD or financial services who enjoys working with data automation and performance metrics

Requirements

Own and manage the CRM system including configuration workflows segmentation automation and upgrades
Ensure CRM stability accuracy and scalability across departments
Continuously improve CRM processes to increase efficiency and conversion rates

Data Analysis & Reporting

Analyze customer behavior lifecycle activity and trading patterns
Build and maintain CRM dashboards reports and performance metrics
Track and report on KPIs such as conversion rates retention churn and campaign performance

Minimum 13 years of CRM experience preferably within Forex CFD FinTech or financial services

Strong understanding of CRM workflows funnels and customer lifecycle management

Advanced Excel skills (mandatory); experience with large datasets

Strong analytical mindset with attention to detail

Benefits

Join a growing international Forex broker with global exposure

Key role influencing revenue retention and customer experience

Dubai-based position with excellent lifestyle and career prospects

Opportunity to grow into CRM Lead / Head of CRM over time

The CRM Specialist will play a key role in managing optimizing and developing the companys CRM systems to support customer acquisition retention and lifetime value growth. This position works closely with Sales Retention Marketing BI and Product teams ensuring data-driven decision-making and seamles...