Technical Consultant
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Purpose
The Service Delivery Engineer is responsible for delivering hands-on managed services activities end-to-end ensuring tasks are completed to standard within agreed timelines and properly closed out.
The position requires a technically capable delivery-focused individual who can work across multiple customer environments collaborate closely with engineers run service delivery calls and maintain strong standards in documentation communication and task closure.
The position requires a technically capable delivery-focused individual who can work across multiple customer environments collaborate closely with engineers run service delivery calls and maintain strong standards in documentation communication and task closure.
Work Overview
- Execute hands-on MSP delivery activities end-to-end ensuring work is completed to standard and within agreed timelines.
- Lead customer onboarding activities and ensure a smooth transition into steady-state support operations.
- Work closely with L1/L2/L3 engineers to plan deliver validate and close technical tasks across customer environment
- Implement and support technical activities across client infrastructure including endpoints servers networking and security controls.
- Configure maintain and optimize MSP tool sets including RMM monitoring patching and security platforms.
- Facilitate Service Delivery / Service Review calls with customers and manage action plans through to closure.
- Ensure all tickets and tasks are closed to a high quality standard with clear technical notes supporting evidence and customer updates.
- Troubleshoot escalated issues as required to prevent delivery delays and ensure service continuity.
- Identify service improvement opportunities during delivery and translate them into actionable work items.
- Maintain accurate customer documentation ensuring all changes are recorded and kept up to date.
- Escalate blockers early coordinate dependencies and ensure timely resolution to avoid impact to delivery.
- Performs other duties within the scope of the role to support the organizations goals.
Requirements
Qualifications and Education Requirements
- Minimum 5 years experience in an MSP environment or IT service delivery role.
- Proven experience handling onboarding and service delivery across multiple customers.
- Technical Skills (Required)
- Strong understanding and hands-on troubleshooting experience in:
- Windows desktop support and administration
- Windows Server fundamentals (AD/DNS/GPO basic support)
- Networking fundamentals (TCP/IP VLAN concepts DHCP DNS)
- Endpoint security concepts (AV/EDR and baseline controls)
- Backup/restore concepts and validation
- Experience working with (Required)
- Ticketing systems and SLA-driven operations
- RMM tools and monitoring platform
- Client-Facing & Delivery Skills (Required)
- Confident running customer calls and presenting action plans professionally.
- Strong ownership mindset and ability to drive work through to completion without being chased.
- Strong documentation discipline and structured communication.
- Preferably at least one active technical certification OR commitment to complete certification within probation period
- Preferred certifications include:
- Microsoft: MS-900 / AZ-900 / SC-900 (or higher)
- Networking: CCNA / Network
- Security: Security
- ITSM: ITIL Foundation
- Firewall / Security Vendor: Fortinet NSE4/FCP (advantage)
- Tools & Platforms (Preferred Exposure)
- RMM: NinjaRMM (or equivalent)
- PSA/Ticketing: Autotask (or equivalent)
- Microsoft 365 / Entra ID
- Endpoint protection / security monitoring tools
- Documentation systems and operational trackers
Company Industry
IT Services and IT Consulting
Key Skills
- Apparel Merchandising
- Evening
- Learning Management System
- Body Care
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