Help Desk Agent
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
Role: Help Desk - Branches
Location: Abu Dhabi
Role Purpose:
- To assist customers in their banking requirements by delivering high quality service while projecting ADIBs professional image in all interpersonal dealings.
Key Accountabilities of the role:
These are the main responsibilities of this role
Responsibilities:
- Maintaining a high level of service attitude towards customers.
- Executing distribution recording of customer instructions from various channels e.g. incoming mail fax etc.
- Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas.
- General administrative work which may include preparation of memos customer letters filing etc.
- Delivery of cheque books and ATM cards to customers
- Handling and delivering captured card issues on account of customers
- Delivery of covered cards to customers
- Delivery of returned cheques to customers
- Perform any other responsibilities entrusted by Branch management from time to time.
Specialist skills / Technical knowledge required for this role:
- Knowledge of ADIBs Retail & institutional Banking products & services
- Knowledge of ADIBs Operational Policies & Procedures
- Knowledge of UAE banking practices regulations & risks
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE
- Fair knowledge of service standards
- Knowledge of Cross Sales
- Computer skills
This position is for UAE Nationals only.
Required Experience:
Unclear Seniority
Key Skills
About Company
Welcome to Abu Dhabi Islamic Bank. Our bank offers many of the world's leading financial and banking services. Learn more about us through our website.
