Operations Manager, Last Mile, Amazon Now
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Job Summary
Do you pioneer Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base focusing first on our customers and working backwards Do you want to be part of a newly formed organization that is designing and launching new business models across AMET If so Ultra Fast Grocery is looking for a highly experienced operations manager for the role of Last Mile Leaders to lead the last mile operations for Amazon Now (15 mins delivery) network.
The successful candidate will be responsible for Last mile operations through a multi-channel operation including Delivery service partners and 3p carriers. They will be a natural self-starter comfortable leading a large complex last mile network. They will have a true hands-on approach understand last mile technology have strong project management skills internal/external stakeholder management and be an effective communicator. The leader will lead Ops org for multiple sites/dark stores in a country with a team of Area Managers
In order to be successful in this position you need to be comfortable collaborating and driving initiatives with various functional teams ranging from finance DEX business HR operations to tech/product projects and procurement with individuals at all levels of the organization. Keeping an open mind a drive-and-ambition and ability to deal with ambiguity will help you remain innovative in our culture.
Key job responsibilities
As a key link between local operations and country business teams you will help drive innovation test new ideas and ensure that best practices are being followed safely.
Six key areas that youll always focus on include Safety People Quality Customer Experience/Speed Productivity Costs and Environment.
Supporting project execution working across multiple functions in the org.
Should be able to amicably resolve issues during passionate discussions between various functions.
Should be able to hold respective functions accountable for their deliverables.
Partner closely with RoW countries to implement/share best practice
Maintaining Health and Safety standards within your remit area while promoting an inspiring Health and Safety culture on-site
Be accountable for operational leadership by measuring performance offering feedback and providing development support.
Drive continuous improvement projects to optimize operations improve productivity and reduce costs to meet and exceed business objectives; work on strategic projects that have total building and network-wide impact.
Strategic planning for the next three six and twelve months with a particular focus on peak-season planning.
Write and articulate leadership updates MBRs and QBRs.
Establish objectives and metrics for safety quality cost productivity and customer experience
Provide your team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving.
- 3 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- 3 years of performance metrics process improvement or lean techniques experience
- Bachelors degree in business engineering operations supply chain transportation logistics
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The successful candidate will be responsible for Last mile operations through a multi-channel operation including Delivery service partners and 3p carriers. They will be a natural self-starter comfortable leading a large complex last mile network. They will have a true hands-on approach understand last mile technology have strong project management skills internal/external stakeholder management and be an effective communicator. The leader will lead Ops org for multiple sites/dark stores in a country with a team of Area Managers
In order to be successful in this position you need to be comfortable collaborating and driving initiatives with various functional teams ranging from finance DEX business HR operations to tech/product projects and procurement with individuals at all levels of the organization. Keeping an open mind a drive-and-ambition and ability to deal with ambiguity will help you remain innovative in our culture.
Key job responsibilities
As a key link between local operations and country business teams you will help drive innovation test new ideas and ensure that best practices are being followed safely.
Six key areas that youll always focus on include Safety People Quality Customer Experience/Speed Productivity Costs and Environment.
Supporting project execution working across multiple functions in the org.
Should be able to amicably resolve issues during passionate discussions between various functions.
Should be able to hold respective functions accountable for their deliverables.
Partner closely with RoW countries to implement/share best practice
Maintaining Health and Safety standards within your remit area while promoting an inspiring Health and Safety culture on-site
Be accountable for operational leadership by measuring performance offering feedback and providing development support.
Drive continuous improvement projects to optimize operations improve productivity and reduce costs to meet and exceed business objectives; work on strategic projects that have total building and network-wide impact.
Strategic planning for the next three six and twelve months with a particular focus on peak-season planning.
Write and articulate leadership updates MBRs and QBRs.
Establish objectives and metrics for safety quality cost productivity and customer experience
Provide your team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving.
- 3 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- 3 years of performance metrics process improvement or lean techniques experience
- Bachelors degree in business engineering operations supply chain transportation logistics
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
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